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Available for Remote Roles
// Remote-Ready · HIPAA Compliant

Medical Virtual Assistant

Insurance Verification  ·  Claims & Coding  ·  Prior Auth

“To contribute healthcare experience, problem-solving skills, and passion for helping others — providing reliable, compassionate, and precise support that keeps your practice running flawlessly.”

HIPAA Compliant 30+ Payers Medicare & Medicaid Rockstar Agent Award
Experience
2+
Years Healthcare Admin
Status
Open to Work
Payers Handled
30+
Insurance Networks
April Fern Coyoca — Medical Virtual Assistant & Billing Specialist
April Fern Coyoca
Medical VA & Billing Specialist  ·  Cebu, Philippines
🔒 HIPAA
30+
// Insurance Payers
2+
// Years in Healthcare Admin
3
// Awards & Recognitions
100%
// HIPAA Compliant
// 01 — About

Precise, Compassionate
& Results-Driven

“I bring real-world healthcare experience, clinical empathy, and an eye for billing accuracy to every role — helping practices recover revenue, protect compliance, and deliver seamless patient experiences.”

I’m a dedicated Medical Virtual Assistant and Insurance Verification Specialist based in Cebu, Philippines. My hands-on background spans healthcare insurance at Humana (via ResultsCX) serving elderly Medicare and Medicaid members, and insurance verification at SoulTenders, a behavioral and mental health provider in Arcadia, California.

I understand how critical accurate billing, clean claims, and timely authorizations are to your revenue cycle and patient satisfaction. I bring the skills, tools, and discipline to protect it every single day.

My approach: be proactive, stay accurate, and always put patient care first. I thrive in fast-paced, high-volume environments and deliver work your team can rely on without a second look.

🎯
Claims Accuracy First
Clean submissions, precise coding, minimal denials — protecting your revenue cycle from day one.
🔒
HIPAA Compliant
All documentation handled with strict PHI protocols and full data security compliance.
🏥
Deep Payer Knowledge
30+ payers, payer-specific auth requirements, Medicare and Medicaid expertise.
⚡
Optimized Workflows
Streamlined billing workflows that reduce turnaround time without cutting corners.
// Core Proficiency
Insurance Verification
95%
Medicare / Medicaid
92%
Medical Billing / Coding
90%
Prior Authorizations
88%
EHR / EMR Systems
87%
Denial & Appeals Mgmt
83%
Patient Communication
96%
CRM / Salesforce
85%
// 02 — Services

Comprehensive
Healthcare
Support

Six core service pillars designed to reduce administrative burden, accelerate revenue cycles, and keep your practice fully compliant.

// 01
🛡️
Insurance Verification & Eligibility
Accurate, fast verification across 30+ payers ensuring clean eligibility data before every patient visit.
  • Benefits & eligibility confirmation
  • Copay, deductible & coinsurance checks
  • Coverage limitations & exclusions
  • Payer-specific requirement research
// 02
💳
Medical Billing & Coding
End-to-end revenue cycle support from precise claim submission to follow-up and appeals management.
  • ICD-10, CPT & HCPCS coding
  • Claims submission & tracking
  • Denial management & appeals
  • Patient account resolution
// 03
📋
Prior Authorizations & Referrals
Timely submission and tracking to prevent treatment delays and protect your revenue flow.
  • Auth submission & status follow-up
  • Referral coordination
  • Provider & payer liaison
  • HIPAA-compliant documentation
// 04
🤝
Medicare & Medicaid Support
Specialized government payer knowledge from enrollment to benefit explanation for all members.
  • Enrollment & eligibility support
  • Benefit verification & explanation
  • Spending card assistance
  • PCP updates & coordination
// 05
📞
Patient Communication & Admin
Empathetic patient-facing support that enhances the care experience and reduces staff workload.
  • Inbound & outbound call handling
  • Appointment scheduling
  • Transportation coordination
  • Patient financial education
// 06
💻
EHR & Administrative Support
HIPAA-compliant data management and technical support to keep your clinical systems running smoothly.
  • EHR / CRM data entry & auditing
  • Web portal & tech support
  • Email & calendar management
  • HIPAA-compliant documentation
// 03 — Why Choose Me

What Sets Me Apart
from Other VAs

🏆
Award-Winning Performance
Recognized as Rockstar Agent and earned a Certificate of Excellence for consistently exceeding performance targets in a high-volume healthcare environment.
🎓
Both Sides of Healthcare
Experience on the payer side (Humana/Medicare) and provider side (SoulTenders), giving me rare dual-perspective expertise that most VAs simply don’t have.
📈
Built for High-Volume Work
Trained to handle multiple patients, calls, and verifications simultaneously. Quality stays consistent regardless of workload pressure.
💡
Proactive Problem Solver
I identify issues before they become problems — expiring claims, missing auths, payer policy changes. You’ll never be caught off guard.
❤️
Genuine Care for Patients
Especially for elderly and vulnerable members, I bring empathy and patience that’s rare in admin roles. Patients feel heard and respected every time.
🌎
Seamless Remote Collaboration
Professional tools (Genesys, Salesforce, Citrix, Teams, Zoom) and experience across US, UK, AU, and CA time zones — zero ramp-up needed.
// 04 — Expertise

Skills, Expertise
& Tools I Use Daily

// Core Competencies
HIPAA Compliance Medical & RX Claims ICD-10 Coding CPT Coding HCPCS Coding Insurance Verification Prior Authorizations Revenue Cycle Management Denial & Appeals Mgmt Enrollment & Eligibility Patient Account Resolution Provider Communication EHR / EMR Systems CRM & Data Management Email & Calendar Mgmt Transportation Coordination
// Additional Skills
Cold Calling Facebook Advertising E-Commerce Programming Basics Forex & Markets Canva Design Data Entry & Analysis Microsoft Office Suite
// EHR / Clinical Systems
eClinicalWorks TherapyNotes Mentor / RxMentor RxConnect RxNova
// Insurance & Billing Portals
Availity 30+ Insurance Portals IHWA Tool SpIDer DIG Toolbar
// CRM & Communication
Salesforce FreshDesk FreshCaller Genesys
// Productivity & Remote
Microsoft Office 365 Google Workspace Microsoft Teams Zoom AnyDesk Citrix Wipro Dayforce WhatsApp
// 05 — Experience

Experience & Achievements

// Work History
Nov 2025 – Mar 2026
Insurance Verification Specialist
SoulTenders · Behavioral & Mental Health Services · Arcadia, California, USA (Remote)
Managed high-volume insurance verifications across 30+ payers with optimized workflows that improved turnaround time and accuracy. Verified eligibility, benefits, copays, authorizations, and coverage limitations. Coordinated with patients, providers, and insurers to ensure seamless care. Educated patients on coverage and financial responsibility, and maintained HIPAA-compliant EHR/CRM documentation.
Availity TherapyNotes 30+ Payers HIPAA Behavioral Health
Sep 2024 – 2025
Professional Healthcare Representative
Humana Healthcare Insurance via ResultsCX · Lapu-Lapu City, Cebu, Philippines
Handled high-volume inbound and outbound calls from elderly Medicare and Medicaid members with empathy and efficiency. Certified across multiple lines of business: medical & pharmacy claims, billing and coding (CPT, ICD-10, HCPCS), benefit verification, enrollment, prior authorizations, spending cards, PCP updates, and technical support. Coordinated transportation and doctor appointment scheduling.
Medicare / Medicaid ICD-10 · CPT · HCPCS Prior Auth Genesys Multi-LOB
// Awards & Education
⭐
Rockstar Agent — Top Performer
Recognized for consistently exceeding performance targets and delivering outstanding healthcare service quality in a high-volume contact center environment.
🏆
Certificate of Excellence
Awarded for exceptional contribution to customer satisfaction and measurable improvement in team performance outcomes.
📊
Highest Client Satisfaction Rate
Achieved the highest survey return and satisfaction rate on the team — a direct reflection of communication excellence and genuine patient care.
// Senior High School · 2022 – 2024
University of Cebu
Science, Technology, Engineering & Mathematics (STEM) · Mandaue City, Cebu, Philippines
// Professional Ethos

“I don’t just process claims — I protect your practice. Every verification I complete, every authorization I submit, and every patient I speak with reflects my commitment to accuracy, empathy, and excellence.”

April Fern Coyoca  ·  Medical VA & Billing Specialist  ·  Cebu, Philippines

// 06 — Contact

Ready to Elevate
Your Practice?

Let’s Work Together

Whether you’re a solo provider, a growing clinic, or a behavioral health practice — I bring the billing expertise, insurance knowledge, and administrative precision you need to operate at peak efficiency. Ready to make an impact from day one.

📍
Location
Cebu, Philippines
🌎
Timezone Coverage
US · UK · AU · CA
⏳
Response Time
Within 24 Hours
💼
Specialization
Medicare · Medicaid · Behavioral Health
🔒
Compliance
HIPAA Trained & Compliant
✅
Availability
Full-Time & Part-Time
Currently Accepting New Clients